Return to Help Index
|Shipping and Returns|
All returned product(s) require an RMA prior to returning. Please use the contact form below to request an RMA. All returned products must meet the following criteria:
We accept returns on most items for exchange, store credit or refund up to 14 calendar days after you receive delivery of the product(s). After 14 calendar days, we will offer no refund. New products must be in "new, unaltered, unmounted and unused condition".
Products that are not returnable within 14 days:
• Special orders or custom orders.
• Electrical parts, including all air bag and safety restraint parts.
• Items that show signs of damage, mounting or wear.
• Items that specifically list a different return policy period.
All item received in error or damaged in shipping from SMC must be reported to our Customer Support. Items that are defective and shipped from us or items that you did not order but received in error from us, will qualify for exchange, store credit or a full refund including all shipping costs incurred.
All refunds, exchanges and store credits are contingent upon inspection of item(s) once we receive.
All items that are returned to SMC damaged because of buyers poor packaging will not receive a refund.
All miss-ordered or returned items are subject to a 25% restocking fee.
The customer is responsible for all shipping costs, to and from SMC, if the item(s) were ordered in error, or customer no longer wants.
The customer is responsible for all shipping costs if, after inspection, the item(s) is found not to be refundable or not covered under warranty.
Replacement items for products shipped to you in error, items you ordered incorrectly, or items covered under warranty, will not be shipped out to you from SMC until we receive and inspect the item(s) you are returning to us.
A refund to your credit card can take up to 10 days after we receive item for inspection due to bank processes.
You MUST contact us within 14 days of order receipt if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and/or WITHOUT contacting us for an RMA will NOT be refunded.
If you have questions unrelated to product returns, please use our general contact form.
Return Request Form